Here we solve all the doubts that may arise.
If you still need assistance write to us at info@h-andover.com

Returns and Exchange

Returns

RETURNS INSTRUCTIONS

  1. Complete the Return Form
    First, complete the steps provided: Returns and Exchanges Portal.
  2. Package Your Item
    Package your Hand Over item just as it arrived.
  3. Follow Shipping Instructions
    Follow the instructions provided by our returns portal and attach the return label.
  4. Drop Off Your Package
    Take the package to the designated drop-off location.
  5. Receive Your Refund
    Once we receive your return, we will process your refund, which may take 2-10 business days to appear in your bank account.

    Please bear in mind that shipping costs are paid by the costumer so they are deducted from your refund.

Production

Production times

We try to carry out a production that’s fair with the environment and economically sustainable, in which we avoid the remains of stock. For this reason, when you place your order, our atelier starts the production of each product one by one. In normal circumstances, production shouldn’t take longer than a week. However, we have been experiencing a high volume of orders over the past few months and, while we are doing our best to have your items ready as soon as possible, production times have increased slightly. 

Currently, estimated production time is between 1 to 2 weeks. We are extremely grateful for each and every one of your orders so know that we appreciate your patience, and that we ensure every order is made with care and meets our quality standards.  

 

It may take a little longer than fast fashion, but they are exclusive.

Our atelier

We produce each item one by one in Madrid weekly.

We have the pattern of the perfect boxers and we work with limited quantities.

Sizes

SIZE XS- 34eu (Waist 35cm, Length 32cm)

SIZE S- 36eu (Waist 35cm, Length 37cm)

SIZE M- 38eu (Waist 37cm, Length 41cm)

SIZE L- 40eu (Waist 39cm, Length 50cm)

Shipping

Our delivery times
  • Spain

Delivery Time: 24-48h

Carrier: GLS / CEX

  • Spain (Islands)

Delivery Time: 48-72h

Carrier: GLS / CEX

  • France, Italy, Germany

Delivery Time: 48-72h

Carrier: DHL / Maersk

  • Rest of Europe

Delivery Time: 48-72h

Carrier: DHL / Maersk

  • UK

Delivery Time: 3-5 days

Carrier: UPS

  • US

Delivery Time: 3-5 days

Carrier: UPS

  • Rest of the world

Delivery Time: 5-9 days

Carrier: UPS 

Follow my order

Once your order is shipped you will receive an email with the tracking info so that you can be aware of the status of your shipment at any time.

CUSTOMS

The shipping price appears before the payment screen when you indicate the shipping address.

There may be additional charges related to import customs for shipments to the following countries:
United Kingdom, Ireland, Albania, Armenia, Belarus, Bosnia and Herzegovina, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Montenegro, Norway, Reunion, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine + North America & South America.
UPS/GLS will notify the customer and it will be the customer's responsibility to pay these charges. For any questions regarding customs clearance, please contact info@h-andover.com for more information/assistance with a shipment.

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