Shipping
How long does shipping take?
We process orders within 24 to 48 hours (Monday to Friday). Estimated delivery times once your order has shipped:
- DestinationDelivery
- Spain (Mainland)24–48h
- Spain (Islands)48–72h
- France, Italy, Germany48–72h
- Rest of Europe48–72h
- Ireland7–10 days
- United Kingdom3–5 days
- United States3–5 days
- Rest of the world5–9 days
During high-demand periods (new launches, sales, Black Friday or Christmas), this time may be slightly longer.
How much does shipping cost, and when is it free?
- DestinationShipping
- Spain (Mainland)€3.90 (free from €90)
- Balearic Islands, Canary Islands, Ceuta & Melilla€12 (free from €180)
- European Union€4.90 (free from €200)
- United Kingdom£4.99 (free from £200)
- United States$9 USD (free from $250 USD)
- Australia$9 AUD (free from $300 AUD)
- Rest of the world€19.99
Do I have to pay customs?
Orders shipped to the United States and United Kingdom are sent under Delivered Duty Paid (DDP): duties and taxes are already included in the final price, so you won’t pay anything extra on delivery.
For other destinations outside the European Union, additional customs charges may apply, payable by the customer and set by local authorities. If you have questions, contact us at info@h-andover.com.
Returns & Exchanges
How do I make a return or exchange?
Complete the process through our Returns & Exchanges Portal with your order number and the email used at checkout.
Pack the item as you received it, follow the shipping instructions in the portal, and attach the return label to the package.
Once we receive your return, we’ll process your refund, which can take between 2 and 10 business days to appear in your account.
How much time do I have to return or exchange an order?
You have 14 calendar days from the delivery date to request a return or exchange. During Black Friday and Christmas, this window is extended until January 10.
How much does a return or exchange cost?
The cost depends on the shipping country and is shown in the portal before you confirm your request. See the full return and exchange cost table in our refund policy.
Can I return sale items?
Yes, sale items are eligible for return or exchange unless marked as final sale. If you exchange a sale item for another size of the same product, it keeps the sale price.
Payments
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Klarna, Bizum and Shop Pay, depending on your shipping country.
When is my payment charged?
Payment is processed as soon as you confirm your order. If you choose Klarna or PayPal, the charge process and timing may vary according to that platform’s own terms.
How do discount codes work?
Enter the code in the relevant field before completing payment. Only one code can be applied per order, and unless stated otherwise it cannot be combined with gift cards or sale items.
How do I use a gift card?
Enter your gift card code in the relevant field at checkout. The balance is automatically deducted from your total; if it doesn’t cover the full amount, you can pay the rest with another payment method. Hand Over gift cards are non-refundable and cannot be redeemed for cash.
Product & Sizing
How do I choose my size?
Each product has its own specific size guide, available next to the size selector on the product page. We recommend comparing the listed measurements with a similar garment you already own, laid flat.
Are the fabrics see-through?
Some garments may be slightly sheer depending on the fabric, colour and underwear choice — this is an intentional part of the Hand Over style. If a garment is fully sheer, we always note this in the product description.
What materials are the garments made of?
The exact composition of each garment is listed on its product page. If you need more information about the feel or composition of a specific item, contact us with the product name.
Do you restock sold-out items?
Many of our pieces are part of limited drops and may not be restocked. If an item or size is sold out, you can enable the “Notify me” option with your size and email to get notified if it becomes available again.
Orders & Tracking
Where is my order?
As soon as your order leaves our warehouse you’ll receive an email with your tracking number. Tracking can take 24 to 48 hours to update on the courier’s website.
Can I cancel or modify my order?
We process orders very quickly (24-48h), so it’s not always possible to cancel or modify them once confirmed. If your order hasn’t been processed yet, contact us as soon as possible and we’ll do our best to help.
I haven't received my confirmation email
Check your spam or promotions folder and make sure there wasn’t a typo in your email at checkout. If it’s still missing, contact us and we’ll look into it.
About Hand Over & Contact
Who are we?
HAND OVER was born so you’d no longer have to depend on your ex… not even for the best boxers. Now, we make them, and you wear them. We’re a fashion brand that turns past stories into present style.
How do I contact you?
Customer service and orders: info@h-andover.com
Press and collaborations: social@h-andover.com
Wholesale and partner enquiries: maria.aguado@h-andover.com
If your query is about an order, please always include your order number so we can help you faster.
Customer service hours
Our team is available Monday to Friday from 9:30am to 1:30pm (CEST). We reply to all enquiries within 48 business hours. Support is currently email-only; we don’t offer phone support.